At Hyken® Chair, Mesh Chair, Office Chair, Black Chair, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website hyken.shop (the “Site”), purchase our products, interact with us on social media, contact us via email or phone, or otherwise engage with us.

Please take a moment to review this Policy, which is part of our Terms of Service. By using our Site, submitting information to us, creating an account, or otherwise interacting with us, you agree to the terms of this Privacy Policy. If you do not agree to this policy, please do not access or use our Site. We reserve the right to change this Policy at any time, so please check back periodically for updates.

What Information Do We Collect?

Information You Provide Directly to Us: We collect information you provide directly to us via online forms, account creation and management, product orders, email, phone calls, social media messaging and interactions, surveys, contests or promotions, and otherwise communicating with us. This information may include:

• Contact details such as name, email address, phone number, mailing address
• Account login credentials like username, password, password hints
• Demographic information like age, gender, location
• Hyken® Chair, Mesh Chair, Office Chair, Black Chair product interests, reviews, photos, preferences and order history
• Billing and payment information, such as credit card details
• Communications with our customer service team
• Information provided in user submissions like comments, forum posts, chats, etc.
• Marketing opt-ins and subscriptions

Information Collected Automatically: When you visit or interact with our Site, we may automatically collect information via cookies, web beacons, and similar technologies about your device, browsing actions, traffic patterns, and usage information. This may include:

• IP address, browser type, operating system, mobile device identifiers
• Pages you visit, content you view, links and ads you click
• Site navigation patterns, page response times, download errors
• Location information if you enable it for our mobile app
• Information about your interaction with emails, ads, other electronic communications
• Standard server log information like time/date stamps, referring URLs, etc.

Information from Other Sources: We may obtain information about you from other sources such as public databases, joint marketing partners, data brokers, social media platforms, and other third parties. This information may include:

• Social handles, posts, following/follower lists for business social media accounts
• Demographic data like gender, age range, interests, etc.
• Marketing lead and contact information provided by joint partners
• Publicly accessible information including social media activity

How Do We Use This Information?

We use the information we collect for legitimate business purposes including:

• Providing, operating, and improving our website, products and services
• Processing orders and payments
• Monitoring and analyzing site usage and trends to improve user experience
• Personalizing content and developing new products and services
• Contacting you via email, SMS, phone calls, social media for marketing purposes
• Administering contests, surveys, promotions, and events
• Responding to inquiries, reviews, complaints, warranty claims
• Protecting against fraud, spam, malware and security risks

Hyken® Chair, Mesh Chair, Office Chair, Black Chair does not sell, rent, or otherwise disclose your personal information to third parties for marketing purposes without your consent.

How Do We Share This Information?

We may disclose information collected from and about you as follows:

• To service providers who perform services on our behalf: We share information with vendors and agencies that help us operate our business including web hosting, IT, analytics, marketing, payment processing, and order fulfillment companies. These service providers are only provided the minimum information needed and are required to protect data just like we do.
• To complete business transactions: When you purchase one of our products, we may share your information with other participants like payment processors, shipping companies, retailers, wholesalers, and business partners to provide the product, process payments, conduct quality assurance, provide customer service, and analyze your buying history and preferences to develop new products and marketing strategies. These parties only receive the minimum data required and must protect it consistent with this Policy.
• In response to legal process, investigations or claims: We may disclose your information to government officials, investigators, third-party litigants or others if we believe it is required by law, regulation, search warrant, subpoena, court order, or to prevent illegal activities. We only provide the minimum information needed to comply.
• To enforce our policies, protect our rights: We may share information to reduce financial loss or harm from fraudulent transactions, resolve disputes, or protect and defend the rights and safety of Hyken® Chair, Mesh Chair, Office Chair, Black Chair, our customers, employees, assets, or the public. Information is only shared to the extent reasonably needed.
• Business sale or restructuring: If we sell part of our business, share information with a joint venture partner, or undergo a corporate restructuring like a merger, acquisition, or asset sale, we may transfer customer information as part of the business transition. We will require any new entity to comply with this Privacy Policy.

We do not sell, trade, rent or otherwise disclose your personal information to third parties without your consent, except as required by law or described herein. Any third parties receiving customer data are required to protect it in alignment with this Policy and only use it for its intended purpose.

Your Privacy Choices & Rights

You have certain choices regarding how we use your information.

• Marketing emails and SMS: You can opt out of promotional messages at any time by following the unsubscribe instructions in the message, updating your preferences within your account settings if applicable, or contacting us.
• Cookies and tracking: Most browsers let you remove or reject cookies and local storage. Note this may cause some website features to not function properly. You can also limit tracking by disabling cookies/storage and rejecting optional ads.
• Push notifications: If you download our mobile app, you can opt out of optional push notifications via your device settings.
• Using site anonymously: You can always visit our website without telling us who you are or providing any personal information. However, this may prevent you from purchasing products, utilizing services, or accessing account-related functionality.

You also have certain legal rights with respect to the information we collect about you, including:

• Accessing your data: You can request a copy of your personal data along with information about how we collect, use, and disclose it. Note there may be some exceptions for data subject to privilege or confidentiality protections.
• Updating your information: If you believe the personal information we have about you is incorrect or incomplete, you can ask us to update or amend it.
• Deleting your information: Under certain circumstances, you can ask us to erase your personal data, like if it is no longer needed for the purposes for which we collected it.
• Withdrawing consent: You can revoke your consent to our processing of your personal data. This does not affect past processing, and we may still be allowed to process your data if we have a legitimate reason to do so unrelated to your consent.
• Data portability: In some cases, you can ask for a copy of certain account data to reuse elsewhere. Where applicable, we will provide this in a machine-readable format.
• Filing complaints: You have the right to lodge a complaint with the appropriate supervisory authority if you believe we have violated applicable data protection laws. We encourage you to contact us first, and we will work with you to resolve any issues.

To exercise any of these rights, please contact us using the information in the “How to Contact Us” section. We will process and respond to all reasonable requests in line with applicable law, and there may be some situations where we are unable to fully grant the request, such as when it would impact other individuals’ privacy.

How We Protect Personal Information

We take appropriate physical, technical, and organizational security measures designed to protect your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access, and other unlawful forms of processing. This includes:

• Securing servers, firewalls, encryption, access controls, employee training
• Anonymizing and aggregating data where possible
• Testing security safeguards periodically to detect vulnerabilities

While we follow generally accepted standards and best practices to protect personal information, no method of storage or transmission is 100% secure. We cannot guarantee the absolute security of your information.

Data Retention & Account Termination

We only retain your personal information as long as reasonably necessary to accomplish the purposes outlined in this Policy, unless otherwise required by law. Examples include:

• Maintaining your account for the duration of your active relationship with Hyken® Chair, Mesh Chair, Office Chair, Black Chair
• Keeping order records as required for financial reporting, accounting, tax, warranty purposes
• Retaining marketing data for future campaigns unless you opt out
• Keeping data suppression lists to ensure we don’t inadvertently re-contact you after opt out

If you request account deletion, we will anonymize or delete your information based on our retention policies, applicable law, and active business needs. Note that we may retain archived copies of information as required by law or for our records.

Children’s Privacy

Our Site is not directed to children under 18 and we do not knowingly collect any personal data from children. If we become aware that a child has provided us with information without parental consent, we will take appropriate steps to delete such data as soon as possible. Please contact us if you become aware that a child has given us information without parental consent.

Cookies, Analytics, & Online Tracking

We use first-party and third-party cookies, analytics, and other technologies to collect usage statistics, remember your preferences, prevent fraud, analyze how our services are used, track visits to third-party websites, and customize ads.

Cookies are small text files containing a string of numbers and letters that allow us to uniquely identify your browser or device. They help us provide features and functionality on our Site, remember your preferences, measure and analyze site activity, and customize content and offers. For more information about cookies and your ability to disable them, please see your browser or device settings.

Web beacons (also known as pixels or clear GIFs) are small transparent graphic images embedded in a web page or email used to collect statistics and analyze log data like ad impressions or clickthrough rates. They are also used in combination with cookies to provide usage analytics.

Analytics services like Google Analytics help us understand how our website is being used so we can improve it. They only collect information like IP address, pages visited, device type, etc. generally without identifying individual visitors. Most browsers have features allowing you to disable Google Analytics tracking.

Online tracking is used to present you with interest-based ads as you browse the web. Ad networks and platforms like Facebook use cookies, tags, and scripts to identify your interests based on your browsing activity so that they can show you relevant promotions and advertising on third-party websites. Your browser settings allow you to disable online tracking features.

Note that disabling cookies and similar features may prevent our website from working properly.

Third-Party Websites & Links

Our Site may contain links to or integrations with other websites and services. We are not responsible for the privacy practices of websites or services beyond our control. Be sure to review the privacy policies of any third-party site that you provide information through or interact with via our Site.

Social Media & Online Forums

We maintain business accounts and a presence on various social media platforms like Facebook, Twitter, Instagram, YouTube, LinkedIn, and more. We also participate in online forums, chat rooms, communities, and other public networks. Any content you post to official Hyken® Chair, Mesh Chair, Office Chair, Black Chair social accounts or share publicly may be viewed and used by us consistent with the policies of the hosting site or network. Always be thoughtful about what you post in public venues since that information may become publicly available.

Social login options allow you to use your social media profile to login and easily create an account on our Site. This will share basic profile data from your social media account with us, which we use for account creation only. We do not post to or collect any additional information via social without your permission.

Email Communications

By providing your email address and opting to receive emails from us, you consent to receiving both transactional and promotional email communications. Transactional emails include things like order confirmations, account notifications, and customer service messages. Promotional emails market and advertise our products, sales, promotions, newsletters, and other offers.

You can opt out of promotional emails at any time by following the unsubscribe link in the message, updating your preferences if applicable, or contacting us. Note you will still receive any necessary transactional emails related to orders, accounts, services, or payments.

International Data Transfers

We are a global company and may transfer your personal data to recipients in other countries for processing consistent with this Policy. Where data protection laws differ from those in your country, we take legally required safeguards to protect your information such as standard clauses approved by regulators. Contact us if you would like more specific details about these safeguards.

Changes to This Policy

We may revise this Privacy Policy from time to time to reflect changes in the law, our information collection and use practices, the features of our services, or advances in technology. Please check this page periodically for updates. Continued access or use of our Site constitutes acceptance of the updated Privacy Policy. Material changes are effective upon notice or updated posting.

How to Contact Us

If you have any questions about this Privacy Policy or our data practices, you can reach our Data Protection Officer via:

• Email: [email protected]
• Phone: 555-123-4567
• Mailing Address: 123 Hyken Lane, Office Chair Town, CA, 90210

Please reference that your request relates to the Hyken® Chair, Mesh Chair, Office Chair, Black Chair website privacy policy so that we can respond promptly.

Thank you for taking the time to review our Privacy Policy. Your privacy matters to us, and we welcome any questions or feedback related to this Policy.